The Best Way to Scale IT Service Delivery.
The Best Way to Scale IT Service Delivery.
I'm a Technician
- No paperwork, job sheets or reporting
- Browser-based – work from anywhere
- Do jobs that match your skills & certs
- Run pre-built scripts to streamline jobs
- Guided ticket execution: nothing missed
I'm a Manager
- Right ticket, right tech, right time
- Real-time dashboards bring clarity
- Live reports show issues/opportunities
- Maximize talent & minimize training
- Monitor resources (to the minute)
I'm the Business Owner
- 360-degree view of your business
- Capture & bill everything accurately
- Automated your support processes
- Deliver consistent service
- Set and forget your configurations
PSA Ticket Management System Features
Overcome all of the service-delivery challenges:
- Meeting customer SLA
- Staff compliance
- Documentation
- Client access security
- Automatic customer billing
- Accounting system synchronization
- On time Project Management
- Simple procurement
- Automated purchase orders
- Customer engagement & CSAT
- 24x7 self-serve client portal
- Real-time ticket view
- Reporting, with granular drill-down
- Access and permission controls
True Business Automation
Technicians were hired to do what they are good at – being technicians. Job sheets, writing documentation, scheduling work and generating reports – are not what they signed up for. ServiceTree renders these tasks obsolete, it does them all automatically – making the techies life more enjoyable.
Nothing is missed – every task and every action is accounted for. That means every billable minute is billed. Job authorization, staff compliance, rostering, documentation and client access controls are all managed within ServiceTree.
Profitable.. are you sure?
ServiceTree was designed and built from the outset with live data as its core. It allows decision makers to… well… make decisions – and do it on the fly, 24x7.
Chances are, like most other MSPs you have been looking at moving to a AYCE model. But do you really know what it’s going to cost you to deliver your service to each customer? Will you know how much money you’re making on each ticket? Will you know which work is profitable and which isn’t? With ServiceTree, you’ll see exactly how much money you’re making, or worse, losing on every ticket. Is it time to hire more staff, or maybe fire a customer?
Remote Management
Spreadsheets containing passwords to routers, servers and other devices is a massive risk, especially when a team member leaves the business. With ServiceTree, your team connects to your customers’ devices through a Web browser without seeing a single password. Even better, everything is recorded. Just press play and watch a video of what they did – even if they SSH’d in. Also, Saltstack is embedded in ServiceTree, ensuring its power is only available as needed. What this level of power and security delivers is an opportunity to scale on a global level without any of the risks.
High-Performance SaaS Delivery
Because ServiceTree is a SaaS solution, implementation and onboarding are fast, headache-free and extremely economical. There’s no infrastructure investment required and a positive ROI is achieved much sooner than with other solutions.